Trust and Safety

Our app provides you with simple, flexible support that makes your day-to-day life easier.

All helpers are registered professionals

 

Every helper has:

– Legal professional status

– Identity verified by the state

– Some even have a professional liability insurance

No amateurs. No undeclared work. Only professionals.

Family Reviews and Ratings

 

After each visit, you can:

– Rate the helper

– Leave a comment

– Report any issues

We can suspend or remove a helper’s account at any time.

Validation by Stripe

Before even appearing on koappy, each helper must create a Stripe Connect account. This process includes:

– Identity verification

– Automatic fraud checks

– Professional status validation

– Bank details verification

If Stripe refuses a helper, so do we.

Real-Time Visit Tracking

 

Every time a helper arrives at your loved one’s home:

1. They start a geolocated timer

2. You receive a notification:

3. You follow the duration live

4. At the end, you receive a summary with exact time and location

Total transparency. Zero surprises.

What if something goes wrong?

We’re here for you.

Direct contact via the app chat, email, or phone. We take every case seriously and respond quickly.