The services offered by koappers are very varied and cover many aspects of daily life. Here are a few broad categories:

• Company: spend time together, chat, share activities.
• Dressing and beauty care: help with dressing, simple beauty care.
• Housekeeping: cleaning, tidying, laundry and ironing.
• DIY: small repairs, furniture assembly.
• Shopping: purchase of groceries or accompaniment on errands.
• Meals: meal preparation and assistance with meals.
• Transport: accompaniment to appointments or trips.
• Gardening: upkeep of outdoor spaces.
• Pet care: walks, feeding, basic care.
• Administrative assistance: document sorting, help with simple procedures.
• Night watch: a reassuring presence during the night.

💡 Please note: These categories are general guidelines. Each koapper offers its own specific services within these categories. Once you’ve found a koapper you’re interested in, you can talk directly to them to define exactly what they include in each service.

No, koappy focuses exclusively on home help. The services offered by koappers do not include medical care, which requires specific skills and training.

Our platform is dedicated to non-medical tasks, such as companionship, home maintenance, shopping, meals and administrative assistance. For medical needs, it is essential to turn to qualified healthcare professionals.

At koappy, we’ve designed our packages to renew automatically, guaranteeing continuity of service. But don’t worry: everything remains highly flexible!

• Monthly packages (4 weeks):
  You have 7 days to cancel without charge after the start of your package. If the koapper service is not to your liking, you will only be charged for the time actually worked and the balance will be refunded.

• Weekly packages (1 week):
  You have 1 day to change your mind and cancel free of charge.

After this trial period, you can cancel the automatic renewal of your package at any time up to the last day of the current period.

💡 Practical reminder: To make your life easier, we send you notifications and reminder emails before each renewal date.

With koappy, freedom and transparency are at the heart of our commitments. You remain in control of your package, with no constraints.

Yes, at koappy we’ve thought of everything to give you complete visibility, even from a distance!

• Real-time tracking:
  When a koapper arrives at home, it triggers a geolocation counter from its application. This counter confirms that the koapper is at the right address, and accurately records the time spent. You can follow the start and end of each intervention live.

• Total transparency:
  Thanks to this system, you have a clear view of the time actually used, even for short or unforeseen tasks. For example, if the koapper takes 15 minutes to complete a small task, only those 15 minutes will be counted.

• Follow-up of services carried out:
  You can also consult a summary of services carried out, including the tasks performed. This keeps you informed of the quality and progress of your services, wherever you are.

• Communication with the koapper:
  You stay in direct contact with the koapper via the platform to ask questions, adjust services or check specific points.

With koappy, you can always keep an eye on what’s going on, simply and transparently. 😊

koappy is a platform that facilitates contact between users and koappers. The relationship is direct between you and your koapper, with no intermediary, so koappy doesn’t find a replacement for you.

If your koapper is absent for an unforeseen reason:

• No hours are counted: if a planned intervention does not take place, it will not be counted, as only the active hour counter triggers consumption.
• Plan a new date: in most cases, you’ll be able to arrange an alternative date directly with your koapper to make up for the procedure.

If a procedure is absolutely necessary and cannot be postponed, you must :

1. Launch a new search on the application to find another available koapper.
2. Adapt your package: you may opt for a weekly package, or adjust the renewal schedule according to your needs.

💡 Good to know: If all the hours in a package have not been used by the end of the period, they are automatically added to those for the following period. With koappy, nothing is lost, everything is transparent.

Choosing a koapper is an important step, and there are several elements to guide and reassure you:

1. Take the time to talk to the koapper:
   The selection process is designed to foster a human relationship, not a simple transaction. Before confirming your choice, use the messaging system (written chat or voice call) to chat with the koapper, ask questions and check compatibility on services, expectations and personality.

2. Check comments and ratings:
   Community feedback is an excellent indicator. If there’s anything important to point out, previous users will have left reviews and ratings to help you make an informed choice.

3. Check the profile carefully:
   Koapper profiles contain key information, such as whether they have liability insurance. This insurance covers any material or immaterial damage, providing an extra layer of security.

4. Administrative checks:
   All koappers, as independents, must :

   • Be verified by the platform’s payment service provider.
   • Declare their status to state authorities.
     These steps reinforce the trust and reliability of the profiles on the platform.

With these steps, koappy gives you the tools to choose with confidence and establish a relationship of trust with your koapper.

This depends on the geographical location of the person receiving home help.

In France :

In France, there are several ways to reduce the cost of home help:

1. Tax credit for home help:

   • The hours worked by a koapper may be eligible for the tax credit, provided that the koapper has completed the necessary steps to be recognized as an eligible self-employed person.
   • This information is clearly displayed on their profile, allowing you to check their status before making your choice.

2. Personalized autonomy allowance (APA):

   • If the person being cared for is losing their independence, this allowance can help finance hours of home help.

3. Covered by certain mutual insurance companies:

   • Some mutual insurance companies offer assistance at home. Ask your service provider for more information.

In Switzerland :

In Switzerland, although the non-medical services offered by koappers are not directly eligible for tax aid, several options for coverage exist:

1. Supplementary health insurance:

   • Some mutual or supplementary insurance companies may cover part of the cost of home help. We recommend that you check the terms and conditions of your contract to verify your eligibility.

2. Specific cantonal programs:

   • Some cantons offer financial support programs or specific assistance for the elderly or those losing their independence. Ask your local authorities for more information.

💡 Practical tip: Whether you’re in France or Switzerland, don’t hesitate to check directly with your mutual insurance company, pension fund or local social services to find out about all the assistance available.