No, no diploma is required to become a koapper. Home assistance doesn’t require any specific qualifications, but it does require a lot of heart.

It’s up to you to define the services you like and know how to do well. On koappy, you’re free to choose the activities that suit you, and it’s this flexibility that makes our community so rich.

No, you don’t have to be a freelancer to create your profile on koappy. You can easily set up your profile and prepare it for online visibility.

However, before you can start being listed and receiving requests, you’ll need to fill in some information about your self-employed activity.

No need to worry! The process of becoming self-employed is quick and easy. What’s more, it’s perfectly compatible with a salaried activity if you already have one. Consult our dedicated “Becoming self-employed” page to find out about the practical steps involved in your country of residence.

The services offered by koappers are very varied and cover many aspects of daily life. Here are a few broad categories:

• Company: spend time together, chat, share activities.
• Dressing and beauty care: help with dressing, simple beauty care.
• Housekeeping: cleaning, tidying, laundry and ironing.
• DIY: small repairs, furniture assembly.
• Shopping: purchase of groceries or accompaniment on errands.
• Meals: meal preparation and assistance with meals.
• Transport: accompaniment to appointments or trips.
• Gardening: upkeep of outdoor spaces.
• Pet care: walks, feeding, basic care.
• Administrative assistance: document sorting, help with simple procedures.
• Night watch: a reassuring presence during the night.

💡 Please note: These categories are general guidelines. Each koapper offers its own specific services within these categories. You can discuss these freely with the user in chat.

Absolutely! In fact, this is one of koappy’ s main advantages over other solutions. You set your own hourly rate, based on the criteria you consider important.

To help you, we’ve provided an estimate of the average hourly rate in your area. It’s useful information, but don’t forget that an average is still an average. Think first of your strengths and the value you bring, to justify the rate that’s right for you.

Absolutely not! You are perfectly free to choose the requests that suit you.

If you don’t have the time, or simply don’t feel like it, no problem: you can refuse a request as soon as it is submitted to you, without any constraints.

Payment is handled simply and securely via Stripe, our payment provider. Here’s how it works:

1. Booking and payment by the user:
   The user pays in advance for the total number of hours scheduled for the period (week or month).

2. Secure amount:
   The payment is held on a secure account and is not transmitted directly.

3. Release of funds:
   At the end of the period, once the services have been completed, the funds are transferred directly to your Stripe account.

With this system, you benefit from total transparency and secure payment for all your services.

Absolutely! At koappy, we do everything we can to make your life easier.

Depending on your status, we know exactly what information you need to declare. We prepare all the necessary supporting documents for you, directly available in your koapper space.

All you have to do is consult and download your documents, and transfer the amounts to your tax return. It’s all ready for you!

With koappy, it’s important to understand that you’re not selling an intervention on a specific date, but a package of time that you make available over a given period (week or month).

If a user cancels a planned intervention, here’s what you need to know:

1. The hour counter is authoritative: as long as the counter has not been activated, the time scheduled for this intervention will not be deducted from the package.
2. Flexible scheduling: you can agree directly with the user on a different date or time to make up for this intervention if it suits you.
3. Total transparency: at the end of the period, if any of the scheduled hours have not been used, they remain available to the user and are added to the next package.

. In the event of abusive behavior by a user (repeated cancellations without warning, lack of respect for your time), you have the option of reporting the problem to koappy. You are also free to terminate the relationship with this user if this becomes necessary.

At koappy, we value human relationships, flexibility and mutual respect, so that everyone can find their own balance.

Yes, koappy takes a commission on the amount of each package. This commission is totally transparent and amounts to 17%.

It is used to cover the platform’s operating costs, in particular to guarantee a secure and intuitive service, and to continue improving the tools made available to you.

Of course, you remain in control of your hourly rates, so you can adjust them to take this commission into account.

Not at all! This process is fully automated thanks to koappy.

As soon as you’ve completed your profile and entered your organization’s details, all the necessary data is saved. We take care of automatically generating and transmitting invoices to your users.

These invoices are directly available in the user’s personal space, where they can be downloaded at any time. You don’t have to do anything yourself: just concentrate on your services, and leave the paperwork to us.

Sometimes, for personal or unforeseen reasons, you may be unable to carry out an intervention. Don’t worry: here’s how to handle the situation transparently:

1. Notify the user as soon as possible: use chat to inform the user of your unavailability. Communication is essential to maintain a good relationship.
2. Propose a new date: if you are able to reschedule the intervention, agree a new date or time directly with the user.
3. No hours counted: as long as the counter has not been activated, no hours will be counted on the user’s package.

Important: If you can’t find an arrangement, or if your unavailability is prolonged, the user can search for another koapper on the platform to meet their needs.

At koappy, we understand that the unexpected can happen. The key is to remain transparent and respectful when dealing with these situations.

Yes, in most cases it’s possible! You can combine a part-time job with a freelance activity on koappy.

A few points to check:

1. Your employment contract: check that it does not contain any clauses restricting self-employment (exclusivity or non-competition).
2. Your status: certain specific statuses, such as intermittent workers in France, may prohibit or limit this possibility. Make sure you know the rules applicable to your situation.
3. Cumulative working time: respect the maximum legal working time (including all your activities).

. Rest assured, many of our koappers already combine these two activities. If you’re in any doubt about your situation, don’t hesitate to ask the relevant organizations or your employer.

Here’s how it works:

1. Notify your users: inform the customers you work with of your unavailability. Good communication is essential to maintain a relationship of trust.
2. Update your profile: indicate your unavailability dates directly on your profile. This will let new users know that you are currently unavailable.
3. No complex formalities: as a self-employed person, you don’t need any specific administrative formalities for a break. However, if you have obligations linked to your status (micro-entrepreneur or other), find out how to comply with the rules.

Resuming your activity is just as simple: simply reactivate your availability on the platform, and you’ll be visible again in the search results.

With koappy, you’re free to manage your business as you see fit.

If you want to put an end to your koapper business, it’s simple and straightforward. Here’s how:

1. Take your profile offline: go to your personal space and deactivate your visibility. You will no longer be listed in search results.

2. Inform your active users: if you have ongoing services, let your users know in advance to help them organize the transition.

3. Close your self-employed status (if necessary):

   • If you decide to cease your self-employed activity for good, find out about the procedures specific to your status. In France, for example, micro-entrepreneurs can easily declare the cessation of their activity online.
   • Alternatively, you can keep your status active if you plan to take over at a later date.

. Even after you’ve stopped, you can return to koappy at any time if you wish to resume your activity. Simply reactivate your profile.

At koappy, you’re in control of your journey, and we’re here to support you every step of the way.